Privacy Policy
1.
Introduction
Welcome to The India Fitness Connect (“TIFC,” “we,” “our,” or “us”). We value your privacy and are committed to protecting the personal data of our users. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your information when you visit our websites, https://fitness.tifc.co.in and https://wellness.tifc.co.in, and when you use our services. This Privacy Policy is compliant with applicable data protection laws and regulations including but not limited to the General Data Protection Regulation (“GDPR”), and the Information Technology Act, 2000 read with the IT Rules, 2011 (India).
2.
Scope of Policy
This Privacy Policy applies to information that we collect:
a.
On our websites;
b.
In email, text, and other electronic messages between you and our websites;
c.
Through mobile and desktop applications you download from our websites;
d.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
3.
Information We Collect
a.
Personal Information Provided by You
We collect the following categories of personal information:
i.
Full name
ii.
Email address
iii.
Phone number
iv.
Date of birth
v.
Gender
vi.
Payment information (credit/debit card details, UPI IDs, or other financial data processed via third-party payment gateways)
vii.
Health or wellness goals (where applicable)
viii.
Postal address
ix.
Other information voluntarily submitted by you via forms, chat, or email
b.
Automatically Collected Information
When you visit our websites, we may collect certain information automatically, including:
i.
Your IP address
ii.
Device type and identifiers
iii.
Browser type and version
iv.
Pages you visit and time spent
v.
Access times and dates
vi.
Geolocation information
c.
Cookies and Similar Technologies
We use cookies, web beacons, tracking pixels, and similar technologies to collect and store information about your preferences and activity on our websites. You can control or disable cookies through your browser settings, although doing so may limit your use of some features.
d.
In addition to the information you provide directly, we may collect limited personal or usage data from the following third-party sources:
i.
Social Media & Single Sign-On (SSO): If you sign in via Google, Facebook, or other platforms, we may receive your name, email, and profile information as per your privacy settings.
ii.
Partners & Affiliates: We may receive your details (such as contact info, service usage, or feedback) from wellness professionals, healthcare partners, or event collaborators to facilitate services and improve your experience.
iii.
Analytics & Advertising Tools: We use tools like Google Analytics and Meta Pixel, which may provide anonymized data (e.g., page views, click activity, device type) to help us improve performance and user engagement.
iv.
Payment Gateways: When you make payments, our third-party processors may share non-sensitive transaction details (like payment status or last 4 digits of your card) for verification and record-keeping.
All such data is processed in compliance with applicable laws and only for legitimate business or service-related purposes.
4.
How We Use Your Information
We use the information we collect for the following purposes:
a.
To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
b.
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
c.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
d.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
e.
To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Site.
f.
To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
g.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Site.
h.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
i.
To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
j.
To protect our Site. We may process your information as part of our efforts to keep our Site safe and secure, including fraud monitoring and prevention.
k.
To identify usage trends. We may process information about how you use our Site to better understand how they are being used so we can improve them.
l.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
m.
To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
5.
Sharing and Disclosure of Information
We do not sell your personal information. We may disclose your personal information to:
a.
Service Providers: Third-party vendors who support our operations (e.g., payment processors, IT support, marketing platforms)
b.
Business Transfers: In connection with a merger, sale, or asset transfer
c.
Legal Requirements: To comply with law, regulation, legal process, or enforceable governmental request
d.
Protection of Rights: To enforce our terms, protect our operations or users, or in response to emergencies
6.
International Data Transfers
If you are located outside India, your information may be transferred to and maintained on servers located in India or other jurisdictions where privacy laws may not be as protective. In such cases, we ensure adequate safeguards through contractual obligations and standard contractual clauses.
7.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Once the purpose is fulfilled, we securely delete or anonymize the data.
8.
Your Rights and Choices
Depending on your location, you may have the following rights:
a.
Right to access the personal data we hold about you
b.
Right to request correction of inaccurate or incomplete data
c.
Right to request erasure of your personal data
d.
Right to restrict or object to processing
e.
Right to data portability
f.
Right to withdraw consent (if processing is based on consent)
g.
Right to lodge a complaint with a supervisory authority
9.
Security of Your Information
We use commercially reasonable administrative, technical, and physical security measures to protect your information. Despite these efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
10.
Children’s Privacy
Our websites are not intended for children under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected data from a child without parental consent, we will take appropriate action to delete such information.
11.
Third-Party Links and Services
Our websites may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third parties. We encourage you to read the privacy policies of such websites before providing them with your information.
12.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting. You are encouraged to review this page periodically. If material changes are made, we will notify you via email or prominent notice on the websites.
If you have any questions about this Privacy Policy, the practices of this Site, or dealings with this Site, please contact us at info@tifc.co.in